At Hoverwatch, we strive to provide reliable monitoring software tailored to your needs. This Refund Policy (“Policy”) takes effect immediately for all users and governs refund requests for our subscription-based services. By continuing to use Hoverwatch after purchasing a subscription, you agree to the terms outlined below.
We value your trust and aim to ensure a fair refund process. This Policy explains the conditions under which refunds are available, how to request them, and who processes them. It applies to Hoverwatch services on supported platforms: Android, macOS, and Windows.
Please review this Policy carefully before making a purchase.
Hoverwatch offers a 3-day fully functional trial period for all subscription plans. During this time, you can explore the software’s features on your Android, macOS, or Windows device to determine if it meets your expectations. We encourage you to use this trial to evaluate the product before committing to a subscription.
You may request a refund within 14 days of your initial subscription purchase. If you experience a technical issue, our support team will first work with you to resolve it. If we are unable to resolve the issue, or you remain unsatisfied with Hoverwatch, we will issue a full refund to your original payment method. Refunds apply to subscription-based plans purchased directly through our website.
Your order is processed by BMTMicro, our authorized reseller and Merchant of Record. BMTMicro handles billing, payment security, and refund processing on our behalf, and will appear as “BMT Micro” on your bank or card statement.
In addition to the 14-day window described above, BMTMicro maintains its own 30-day return policy. If you are unable to resolve an issue with us, you may also contact BMTMicro directly at orders@bmtmicro.com. We recommend reaching our support team first, so we can help you as quickly as possible.
To request a refund, email our support team at support@hoverwatch.com with:
- Your order number.
- A brief note about why you would like a refund (optional, but it helps us improve).
We will review your request and respond within 7 business days. Approved refunds are returned to your original payment method, though the time it takes to appear in your account may depend on your bank or payment provider.
Refunds may not be available in the following cases:
- Expired Refund Period: Requests submitted more than 14 days after the purchase date may not be accepted by Hoverwatch directly. BMTMicro’s 30-day return policy may still apply—see Section 4.
- Policy Violations: If your account has been suspended for violating our Terms of Service (for example, using the software for unlawful purposes), you will not be eligible for a refund.
Before requesting a refund, we encourage you to contact our support team at support@hoverwatch.com. Many issues on Android, macOS, or Windows—such as installation, configuration, or compatibility with antivirus software, firewalls, or device settings—can be resolved quickly with our help.
This Policy complies with all applicable laws and regulations, including the European Union’s 14-day right of withdrawal for consumers. If you have questions about your consumer rights or need clarification on this Policy, please email us at support@hoverwatch.com.
Your satisfaction matters to us. For any questions about your subscription, the trial period, or this Refund Policy, reach out to our support team at support@hoverwatch.com. We’re here to help!